Dinky AI: A Chat Assistant That Answers Your Players' Booking Questions
Players ask “any court free tonight?” and Dinky answers from your live booking grid, your hours and your own FAQs — then hands them a link to book it themselves.
Dinky is switched on for every club that signs up now. Clubs that joined before can ask us to turn it on through the chat on this page, and any club can have it switched off.
What Dinky can answer
Open courts
Today's free slots at a location, or the nearest open slots to a date and time, looking up to seven days ahead.
Open Play sessions
Today's sessions at a location, read from the same list your Open Play page shows.
Your club's FAQs
Hours, address, contact, payment method and membership plan, plus up to 50 questions and answers your club writes itself — parking, paddle rental, what to wear.
A player's own bookings
Signed-in players can ask about their upcoming bookings and whether their entry pass is ready. Guests are asked to sign in instead.
A booking link, not a booking
Dinky never books for anyone. It returns a link to the exact court and time, checked against live availability first, and the player completes the normal checkout.
A staff-side assistant
In the admin console, staff can ask about today's bookings and statuses. Admins can also ask about revenue and court utilisation.
Read-only by design
Dinky has no way to create, change or cancel a booking. Every answer comes from the same services your booking site already uses for availability, pricing and entry passes, so it can't quote a price or a free slot your site wouldn't. When a player wants to book, the link it returns is built by the server after re-checking the slot — the AI never writes the link itself.
Where it shows up
On a club's booking site, players open Dinky from the site's menu at any time. When the day they're looking at is nearly or fully booked, the booking grid offers an “Ask Dinky” prompt that looks for the nearest open slots. In the admin console it appears as a chat for staff and as a short written summary on the dashboard.
Frequently asked questions
Which AI model does Dinky use?
Dinky currently runs on OpenAI's models — the company behind ChatGPT. Each conversation, and the booking data Dinky looks up to answer it, is sent to OpenAI to generate the reply.
What happens if the AI service is down?
Dinky replies with a short apology and the rest of the booking site keeps working normally. Nothing about booking depends on it.
Can Dinky book or cancel a court?
No. It can only read. Booking, confirming payments, checking in and cancelling stay on the normal screens.
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